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In line with our vision and philosophy to build a powerful after sales, we are continuously develop and improve our service, as well as personnel competency, facility and other customer service program. We started our improvement from our organization restructuring to make it more efficient and strong. On the IT side we have implemented WEB ordering system and Manidoc to improve our ordering system, as well as shorten the lead time. Meanwhile, we also improved our inventory control system in our branch and site offices in order to increase the service level and maintain a high level of inventory turn over. Emergency call service, free delivery service are also provided for customers. For customers whose site operation in remote areas, we offer some special programs as option, I.e. Parts Consigment Agreement (PCA), Vendor Held Stock (VHS) or Forward Purchase Agreement (FPA). Flexibility in terms of sales also offered to customers. We are able to arrange offshore sales for customers whose import facility (master list) in order to reduce the parts price. We are also continuously set up new representative offices in Indonesia in order to increase our service coverage and customer convenience. Currently, we operate 1 Central Warehouse in Jakarta and 13 support warehouse over Indonesia. In March 2001, PT. Indotruck Utama received an award from Volvo East Asia-Truck for the Best Performance in Parts and Service in the East Asia region. This was awarded during the Volvo Dealer Conference in Brisbane, Australia. We give thank for the award, but we never stop the improvement, as we believe that : THE RACE OF QUALITY HAS NO FINISH LINE
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Parts Stock
& Availability Current Parts Stock Volvo Genuine Parts
are Always Rapidly Available We have implemented WEB-Ordering System, an on line system within PT. Indotruck Utama, and the Principal for parts inquiry, ordering, invoicing & Back Order Monitoring. This system provides quick & real time information required, that enables us to give you a faster response & information. As part of Volvo's drive to improve the service level and availability, Regional Parts Distribution Center is now available in Singapore (since january 2000) to further support Volvo customers in the region.
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Parts Warranty All Volvo Genuine Parts, Exchange Units, and Accessories are guaranteed for 12 months from the date of installation by an authorized worrkshop, or from the date of purchase. The Warranty covers both material and labor costs when the installation is performance by authorized workshop. If for some reason installed elsewhere, the warranty covers only parts. This Warranty is applicable to any items or components found defective because of material faults of poor workmanship. The warranty applies, provided that the vehicle has been used for the purpose for which it was intended. Normal wear and tear items are not taken under warranty. Exchange Component Program Exchange component is reconditioned components that are provided for customers under exchange term Exchange Components
Available Advantages
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